Troubleshooting3 min read

Domain Verification Link Didn't Work?

If you clicked your domain verification email and saw "This link may be expired — open the latest email and try again", you're not alone. This guide walks you through the exact steps to fix it.

Why this happens

The verification link only works when opened in the same browser session where you're logged into your domain host. A common trap: you're logged in on Chrome with one Google account, but the verification email arrives in a mailbox you can only check on Safari (or a different device). Clicking the link in a different browser breaks the session and shows the expired-link error.

Step-by-step fix

Step 01

Resend the verification email

Go to Project Settings → Project → Domains. Find your domain and click 'Resend verification' (or remove and re-add the domain to trigger a fresh email). Only the most recent email is valid — older ones will always show the expired-link error.

Step 02

Open the link in the SAME browser

Before clicking the link, make sure you're logged into the platform on the browser where you'll open the email. If you're logged in on Chrome, open the email in Chrome. If it's on Safari, log in to the platform on Safari first, then click the link.

Step 03

Use only the newest email

Search your inbox for older verification emails and delete or ignore them. Even if a previous link was sent only minutes earlier, only the latest one will work. Open the most recently received email and click that link.

Step 04

Still stuck? Contact support

If you genuinely cannot access the same browser (for example: you're using a friend's logged-in computer and your email is on your phone), contact support with the details below so they can verify the domain manually.

What to include when contacting support

Give support everything they need on the first message so they can verify you and your domain manually without a back-and-forth.

Your domain name (for example: jecashoffers.com).

The email address on your account.

The exact error message you're seeing ("This link didn't work…").

A short note that your account login and your email mailbox are on different browsers or devices, so same-browser verification isn't possible.

A screenshot of the error page after clicking the link.

A screenshot of your DNS records at your registrar (so they can confirm DNS is configured correctly).

Tip: Ask support to either (a) trigger a manual verification on their end, or (b) send a verification link that doesn't require same-browser access. Most teams can do one of the two within a business day.

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